Privacy Policy

1. Information We Collect

We collect the following types of information:

• Account Information: Name, email address, phone number, unit number
• Profile Information: Emergency contact details, communication preferences
• Usage Data: Portal activity, pages visited, features used
• Communications: Messages sent through the portal, maintenance requests, inquiries
• Payment Information: Payment history (payment details processed by third-party processors)
• Documents: Documents you upload or access through the portal

2. How We Use Your Information

We use your information to:

• Provide and maintain the resident portal services
• Communicate important announcements, updates, and notices
• Process maintenance requests and track their status
• Manage payments and billing
• Respond to inquiries and provide support
• Improve portal functionality and user experience
• Comply with legal obligations
• Enforce community rules and regulations

3. How We Share Your Information

We may share your information with:

• Property Management: Staff and authorized personnel who need access to perform their duties
• Service Providers: Third parties who assist in portal operations (hosting, email, payment processing)
• Legal Requirements: When required by law, court order, or governmental request
• Emergency Situations: Emergency contacts you provide may be contacted in urgent situations

We do not sell your personal information to third parties.

4. Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

5. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Inactive accounts may be archived or deleted after a reasonable period.

6. Your Choices and Rights

You have the right to:

• Access and review your personal information
• Request corrections to inaccurate information
• Update your communication preferences and notification settings
• Request deletion of your account (subject to legal retention requirements)

To exercise these rights, contact property management at (305) 443-3037 or halfmoontower@hotmail.com.

7. Children’s Privacy

The portal is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice in the portal or sending an email. Your continued use of the portal after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: